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Friday, 11 February 2011

Troubleshooting Wi-Fi Wireless Network Problems - 4 Diagnostic Strategies Toward Optimal Performance

Posted on 04:12 by Unknown



By Steve Leytus

Until recently there have been two primary techniques employed to troubleshoot Wi-Fi 802.11 wireless networks -- network discovery and RF spectrum analysis. Network discovery is also commonly referred to as network site survey or Wi-Fi scanning. Lately, two new WiFi diagnostic tools have been introduced that broaden the range of troubleshooting techniques -- 'Wi-Fi Channel Analysis' and 'Connection Analysis'. This article briefly describes 4 strategies for troubleshooting Wi-Fi networks, and mentions some of the 'pros' and 'cons' associated with each strategy.

Expensive RF analysis tools are available to measure a variety of parameters that only an RF engineer has a clue what they mean and the implications of their values. But when it comes to networks -- wired or wireless -- ultimately, what one should be most interested in is throughput performance. 802.11 (i.e. Wi-Fi) is a robust standard that includes a variety of protocols that help it communicate wirelessly with other devices. Unless one has intimate knowledge of the 802.11 standard and its inner workings, then it is not possible to predict how an 802.11 network will behave when you are armed solely with RF measurements. This is why it is important to focus on performance metrics -- since these more accurately predict how a wireless network will actually behave in a real-world environment.

What follows is a brief introduction to 4 troubleshooting techniques (network discovery, RF spectrum analysis, WiFi channel analysis, and WiFi connection analysis). We begin with a summary of the pros and cons of the different troubleshooting techniques, which should give you a high-level view of the direction in which the field of WiFi diagnostics is currently headed:

Summary:

1. Network Discovery:

Advantages:

Inexpensive

Disadvantages:

Of limited use since it only detects beacon packets transmitted by 802.11 access points. It does not "see" or measure RF energy transmitted by non-802.11 devices (which dominate the RF environment) or, even, actively transmitting 802.11 stations.

2. RF Spectrum Analysis:

Advantages:

Detects all RF transmissions within a frequency band.

Based on the transmission pattern you might be able to identify the source of the interference.

Disadvantages:

Expensive -- since it requires proprietary hardware.

When it detects RF interference in the 2.4x or 5.x GHz ISM bands, it can not predict how this will affect 802.11 devices or WiFi network performance -- since it knows nothing about the 802.11 standard nor how its underlying protocols work to mitigate potential sources of interference.

3. WiFi Channel Analysis:

Advantages:

Inexpensive -- uses off-the-shelf 802.11 devices.

Measures RF interference through the eyes of an 802.11 device -- hence, can better predict how an 802.11 Wi-Fi network will actually perform in the current environment.

Can quantify the expected performance for each Wi-Fi channel, thereby allowing you to choose the optimal channel.

Disadvantages:

Of limited use when attempting to identify the source of interference.

4. Connection Analysis:

Advantages:

Inexpensive -- uses off-the-shelf 802.11 devices or your built-in 802.11 adapters.

Measures throughput performance of your 802.11 devices when connected to a Wi-Fi network -- which is the ultimate metric when it comes to troubleshooting a network.

Disadvantages:

Of limited use when attempting to identify the source of interference.

-------------------------------------------------------------------------------------------



Descriptions:

1. Network Discovery

An 802.11 network discovery tool will report the Service Set Identifier (SSID) for each access point (AP) it detects, along with the channel used by the AP. Approximately every 100 mSec an AP transmits a small beacon packet and a discovery tool (running on your laptop and using its 802.11 wireless adapter) detects the beacon and adds the packet information (including the AP's SSID) to its list of known access points. In addition, the discovery utility may report signal strength (in dBm units) of the beacon as detected by the client adapter. The beacon's signal strength is a reflection of how close the AP is to your current location. Though this is useful information, it does not tell you anything about non-802.11 devices or even how busy the access points are. That is, your laptop could be sitting next to a microwave oven and the discovery tool would be clueless as to its existence. The discovery tool only knows about beacon packets transmitted by 802.11 devices and can not see non-802.11 transmissions.

Network discovery tools use the 802.11 adapter built into your laptop or an external USB 802.11 adapter. Since they do not require additional proprietary hardware, then they are relatively inexpensive (even free).

AP Beacon Strength Is Not A Measure Of Performance

The signal strength reported by a network discovery tool is the signal strength of a beacon as measured by the 802.11 wireless adapter installed on your laptop or desktop machine. Each access point (AP) sends out a short pulse or beacon of information approximately every 100 mSec. It's equivalent to an 'I'm over here!' shout. It does not expect a response from the 802.11 client adapters that may hear it -- it's just a one-way shout. The signal strength that the network discovery tool reports is the signal strength of a beacon, and the signal strength of a beacon is a reflection of how close that AP is located to you. It is not a reflection of the performance or throughput you can expect by associating with that AP -- rather, it is an indication of the AP's physical location relative to you. If the AP with the strongest beacon has 24 client adapters associated with it that are actively transmitting and receiving information, and if you connect with that AP then you will be client number 25 and your network connection will seem slow. On the other hand, if you instead choose to associate with an AP whose beacon strength is weaker but which is not associated with other client adapters, then you will likely experience better performance. Furthermore, the AP with the strongest beacon signal may be using a channel that is subject to RF interference -- again, degrading its performance. When it comes to networking (both wired and wireless) what we care most about is performance. And the key to performance is 'throughput' (i.e. bytes-per-second). Though a beacon's signal strength can affect it's performance, what's more important is the number of client stations that are competing for the same AP and whether the channel currently used by the AP is subject to RF interference from other wireless devices in the vicinity.

2. RF Spectrum Analysis

An RF spectrum analyzer is the instrument of choice for detecting and identifying sources of RF interference. Spectrum analyzers are a basic tool used for observing radio frequency (RF) signals. Since they detect all RF transmissions (both 802.11 and non-802.11) then they provide a much better picture of the RF environment, which then helps you identify and, perhaps, locate devices that could be interfering with your Wi-Fi network. Typically an RF spectrum analyzer will employ a 2-dimensional display where the vertical axis (Y-axis) represents the strength of a signal and the horizontal axis (X-axis) represents the frequency of a signal. If the spectral trace of the interfering RF transmissions have previously been documented, then it might be possible to determine which type of device is causing the disturbance. As for tracking-down and attempting to locate an interferer, in practice this is more difficult than it might seem on the surface. Not only does it require the use of a directional antenna, but in an indoor environment with waves bouncing all over the place (off of objects and walls) then how do you discern from which direction the wave originated. In other words, when your directional antenna measures a signal from a wave you don't know whether that's the original wave or the result of a wave that has bounced off of an object or wall in the room.

3. WiFi Channel Analysis

Today, one of the hottest topics discussed by Wi-Fi infrastructure manufacturers is "using the infrastructure to troubleshoot the infrastructure". That is -- using 802.11 devices to troubleshoot an 802.11 network. Channel analysis is a new technique we have championed and pioneered. This type of tool uses 802.11 hardware to perform data acquisition -- hence, the results truly reflect how RF interference in the local environment affects throughput performance of 802.11 channels. This is not possible using an RF spectrum analyzer. By virtue of the fact an 802.11 channel analyzer views the RF world through the eyes of an 802.11 device, then the diagnostic information it provides more closely mirrors the performance you can expect from your own 802.11 client adapters. This makes it easier to troubleshoot and fix problems and allows you to make better-informed decisions regarding how best to configure your wireless network for optimal throughput performance.

4. Connection Analysis

Ultimately, the bottom line for any network (wired or wireless) comes down to throughput performance -- that is, how many bytes-per-sec can be transferred from one node on the network to another. The dBm and RSSI values that are often referred to in the context of wireless networks don't mean much if you can't somehow relate them to a performance metric. Before we can really begin to troubleshoot a wireless network we need a way to benchmark its performance, so as modifications are made we can determine whether or not they really make a difference in the network's performance. A connection analysis tool allows you to directly compare the performance and reliability of different combinations of 802.11 adapters and access points.




Steve Leytus is a senior software engineer and develops applications for NutsAboutNets.com. For more information about low cost, PC-based, WiFi diagnostic tools for installing, optimizing and trouble-shooting 802.11 (Wi-Fi) wireless networks please visit http://www.NutsAboutNets.com.

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Friday, 4 February 2011

Flat-Rate Prices for Technical Contracts

Posted on 19:10 by Unknown


The latest trend in IT consulting work is flat-rate pricing. Under this scheme, the customer pays a fixed fee for work. A fixed portion of this fee is passed on to the contractor.

Flat rates are easier for the coordinating company, especially if the service is originated at a retailer, but can have negative implications for the contractor. When conditions are consistent, the flat rates have fewer problems. If, for example, every customer needed a service that required a similar amount of time, and a similar amount of travel expense, then a flat rate would be more logical.

To exacerbate the problem, some of the contracts include up to two visits. The logic is that one visit may be needed to determine a part requirement, and a second visit for installing the part. If the contractor works in a rural environment, travel expense can be important. If the customer is a hundred mile trip one-way, there is a potential for 400 miles of travel. This effectively discourages a contractor from accepting work orders from outside of a very conservative radius.

"When it comes to acquisition, government makes the rules. And, in a tough economy, contractors are more willing to adjust to those rules."

"True, firm-fixed-price contracts will result in a lower bid, particularly in today’s economy; but does this really result in better performance or better quality?" Mike Sullivan, Acquistion Solutions Inc., FederalTimes.com, June 22, 2009.


In a performance-based contracting environment, the business model must encourage the development of the incentive relationship. Incentives can define how the contractor will be rewarded for performance above the minimum quality levels. Disincentives define how the contractor will be penalized for performance below the minimum performance quality levels.

Incentive fees contingent upon the contractor meeting desired metrics can include the contractor sharing in the savings due to ingenuity or innovation, or reward the contractor for finishing a project early. Incentives should be in place to reward the contractor for the desired attributes of the contractor's role.

Quality assurance (QA) is critical to the successful management of incentive based contracts. When properly executed, QA can provide early warning of problems in the process.

Flat rate contracts distort the work environment. A contractor will often interact with a remote company, for example, to qualify communications. When working under flat rates, the remote company has little motivation to ensure that an efficient process is managed. If the contractor must wait on his phone for extended periods, why should the company care?

Under these conditions, contractors are encouraged to compromise the quantity of services delivered. A conscientious contractor will normally want to not only fix the primary problem, but do a quick overview of the system maintenance. With flat rates, this is discouraged. This results in mediocre service. If a top of the line TV would sell for the same price as a low quality TV, for how long would companies make high quality TVs?


A useful analogy would be a comparison to the gasoline price controls introduced during the Nixon administration. During the 1979 energy crisis (see photo), price controls resulted in a shortage of product. The artificially distorted market brought about lines at gas pumps and a shortage of gasoline. Hawaii tried a similar strategy in 2005-2006, with disastrous results. The same forces are at play with IT services.

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Wednesday, 2 February 2011

Remote Computer Support - Must Know Facts

Posted on 11:18 by Unknown

By JD Chang

Remote computer support is needed if you're unable to get local computer help, you want someone to fix your laptop problem quickly, or you don't have money to afford on site repair or home technicians.



In this article, I'll address:


-What is remote repair?
-How do I find the best remote support technicians?
-How can I leverage free remote help options?


What is remote computer support?
This basically happens via the internet - thus you must have a computer internet connection, preferably broadband, cable, ISDN, etc.


Remote computer help requires teleconferencing a technician to take over your computer and fix problems as if they were sitting in front of your laptop or desktop.


At the same time, support personnel will be talking to you on the phone or via VOIP for you to describe the problems and help aid in the solution.


Remote laptop and desktop help works best for software issues - hardware is very hard to solve over the phone or internet.


How do I find the best remote laptop support technicians?
Start with Google Search. Look for the following keywords:


-remote laptop repair
-distance desktop inspection
-online PC installation
-best PC technicians
-remote PC technicians
-internet laptop repair


That's just a start. When finding remote diagnostic options, you need to consider price, availability, expertise, and references.


Don't be scammed - often online inspection personnel will take over your computer and steal personal information such as credit cards, insurance, passwords, etc.


Whether laptop or desktop, PC or mac, best Anti-virus or no Anti-virus, they can still do this.


How can I leverage free remote support options?


#1 is to ask friends and family. They are more trustworthy, and the computer help is usually free.


#2 is to ask desktop forums specific questions. They will tell you how to solve your software problems, without needing to remotely take control of your PC.


#3 is to find free electronics forums - there are plenty of these through Google and Yahoo! search. Setup a Skype account, and a video teleconferencing account, and you can get started on free repair support!


Anything else I need to know about distance desktop repair?


There are many options - from online assistance over phone, to support by videoconferencing, to support by technicians taking control of your desktop through a remote portal.


Consider variables mentioned earlier - price, reliability, and availability. With all computer problems, you want them fixed fast! It's frustrating dealing with very slow computers and not knowing how to troubleshoot computers when needed.


Finally, think about local repair centers. These are not much more expensive and can be much more reliable. These local shops and support stores are brick-and-mortar, so you worry less about scams.


It's just another option if you're not 100% sure of remote computer support.


Hope that helps, best of luck in solving all of your hardware and software problems.



JD Chang is an expert computer technician specializing in PC repair. Click here to solve your PC support problems. Learn about remote computer support now and save $1000s in the next 10 minutes!

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